It was reported on Kotaku.com, and I experienced the same for my saved file. Now, at the crossroad of jumping into the game and ‘taking earth back’, my customised character has to go through re-profiling like an episode in Kingdoms of Amalur.
From the time in Mass Effect 1 (2007), I had transferred my gamertag profile and saved games over a few models of Xbox360 – Falcon, Arcade, Elite and Slim. So it seems that I’m having the same issue of not being able to import my ME2 character safely.
Here are screenshots of the process:
Here’s my new look…and I shall miss how I used to be in the first two instalments of the game: